Support · iPhone app
iPhone app support.
Help with the OpenSourcesAI iPhone app. Email support@opensourcesai.com with a question or a problem, and include the details below so we can answer it the first time.
Get help
Email support@opensourcesai.com. A clear description gets you a faster, better answer, so please include:
- The app version, shown at the top right of the Home screen (for example, V0.1.4).
- Your iPhone model and iOS version, from Settings > General > About.
- The screen you were on, and what you tapped or entered.
- What you expected to happen, and what happened instead.
- A screenshot, if you can take one.
The app never asks for a password, so please don’t send one.
Common questions
Do I need an account?
No. The app has no sign-in, and every feature works as soon as you open it.
Where is my data kept?
The machines, saved builds and setup log entries you create stay in the app’s own storage on your iPhone. The app collects no analytics and contains no advertising or tracking. Because nothing is stored on our side, we cannot look anything up for you, so the details in your email are what we have to go on.
How do I back up my data or move it to another iPhone?
My machines, Saved builds and the Setup log each have Export & share, which makes a copy you can save or send, and Import from clipboard, which brings it back. An import adds copies and never overwrites what is already there.
How do I delete my data?
Delete a machine, build or log entry where you saved it. Clear local history on the Profile screen removes diagnostic receipts. Deleting the app removes everything it stored, because no copy is kept anywhere else.
Why does a recommendation not match what I see on my machine?
Recommendations are rules-based estimates from published model and hardware specifications, not measurements taken on your machine. If your results differ, email us what you ran and what you saw. It helps us correct the catalog.
Does the app work offline?
Once the app has loaded the catalog with a connection, the Checker, Build and Directory keep a copy on your iPhone. Without a connection they use that copy and show how old it is.